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Help Center

Shipping

How can I track my order?

What does the tracking status of my order mean?

What caused a delay in delivery?

The tracking site says “Delivered” but I haven’t received my order yet - what should I do?

I ordered multiple items but I have only received one/some of them. Why?

Why do I receive an automated response?

Returns & Exchanges

How do I start an exchange?

How do I start a return?

What is your Shapely Fitted returns and exchanges policy?

Can I change or cancel my order?

How long will it take for my exchange or return to be processed?